FIRST YEAR ANSWERS sells digital educational products that are delivered electronically. Because our products cannot be physically returned, refunds are governed by the policy below.
Our 30-Day Apply-It Guarantee
We want our guides to provide clear guidance and a confident next step—not simply more information.
If you apply at least one recommendation relevant to your baby’s situation and the guide does not help you identify a clearer next step, you may request a refund within 30 calendar days of your purchase.
This guarantee applies to paid digital guides sold by FIRST YEAR ANSWERS, including:
- The Baby Sleep Fix
- The 4-Month Regression Survival Protocol
Each paid guide is evaluated separately. Any complimentary checklists, charts, trackers, schedules, or other bonus files included with a guide form part of that purchase and do not have a separate refund value.
How to Request a Refund
Email support@firstyearanswers.com within 30 calendar days of the purchase date.
Please send your request from the same email address used to place your order and include:
- Your order number.
- The name of the guide for which you are requesting a refund.
- The sleep problem or situation you were trying to address.
- The specific section, recommendation, checklist, chart, tracker, or other tool you used.
- A brief explanation of what you tried and what happened.
Use the subject line:
Refund Request – Order #[your order number]
We may contact you if additional information is reasonably needed to review your request.
What the Guarantee Does Not Cover
The 30-Day Apply-It Guarantee is not an unconditional or no-questions-asked refund policy.
A refund will generally not be provided when:
- You changed your mind or no longer want or need the product.
- You did not read, use, or apply any relevant part of the product.
- Your request does not identify what recommendation or tool you tried.
- Your request is submitted more than 30 calendar days after purchase.
- The request involves fraud, misuse, repeated purchase-and-refund activity, unauthorized sharing, or another form of refund-policy abuse.
These limitations do not apply where a refund or another remedy is required by applicable law.
Digital Products and Cancellations
Our products are digital files that are normally made available immediately after checkout. There is no physical product to return, and orders generally cannot be canceled after digital access has been provided.
Purchasing a guide does not create a subscription or recurring charge unless a future product is expressly presented and accepted as a subscription. The guides covered by this policy are one-time purchases.
Duplicate Purchases, Incorrect Delivery, and Access Problems
Duplicate charges and genuine delivery or access problems are handled separately from the 30-Day Apply-It Guarantee. You do not need to demonstrate that you applied a recommendation when reporting one of these issues.
Please contact support@firstyearanswers.com as soon as possible if:
- You were charged more than once for the same product.
- You received the wrong digital product.
- A file is missing, incomplete, corrupted, or unreadable.
- Your download or access link does not work.
- You did not receive your access instructions.
Include your order number and a brief description of the problem. For access or delivery issues, we will first attempt to provide the correct files or restore access. If we cannot provide the purchased product, we will issue an appropriate refund.
For an accidental duplicate purchase, any refund will normally apply only to the duplicate charge, not to the original valid purchase.
Purchases Containing More Than One Paid Guide
If your order contains both The Baby Sleep Fix and The 4-Month Regression Survival Protocol, a refund request may apply to one guide or both.
Because each guide is a separate paid product designed for a different developmental stage, eligibility will be assessed separately for each guide. If you request a refund for both guides under the Apply-It Guarantee, please identify what you applied from each guide.
An approved refund for one guide does not automatically include the other guide.
Refund Processing
If your refund is approved:
- It will be issued to the original payment method used for the purchase.
- You will receive confirmation after the refund has been submitted.
- We cannot issue the refund to a different card, account, or payment method.
- Your bank or payment provider may require additional time to make the funds available.
Depending on the payment provider and financial institution, an approved refund may take up to 10 business days to appear.
After a full refund is issued, we may disable any remaining download access associated with the refunded product. Your right to use, reproduce, print, or retain the refunded digital product ends, except where applicable law provides otherwise.
No Guaranteed Sleep Outcome
The 30-Day Apply-It Guarantee is a satisfaction guarantee concerning the usefulness and clarity of the purchased guide. It is not a promise that a baby will:
- Sleep for a particular number of hours.
- Sleep through the night.
- Stop waking or feeding overnight.
- Follow a particular schedule.
- Improve within a guaranteed period.
- Respond to every recommendation in the same way as another baby.
Every baby and family is different. Our products provide general educational information and are not medical advice, diagnosis, treatment, or individualized sleep consulting.
Consumer Rights
Nothing in this Refund Policy excludes, restricts, or limits any rights or remedies that cannot legally be excluded under applicable consumer-protection law. If applicable law provides you with rights that are more favorable than this policy, those legal rights will apply.
Contact Us
For refund, billing, delivery, or access questions, contact:
FIRST YEAR ANSWERS
Publisher of The Baby Sleep Fix Series
Email: support@firstyearanswers.com